Call Center Industries hires employee who makes and receive
international calls. Although most Filipinos are familiar with
the English language, there are several pronunciation
deficiencies that need to be corrected. The initial challenge
before a Filipino agent could be effective in telemarketing or
in servicing customers would be having the foreign customers
understand them. There is a need to focus on the
pronunciation, blending, stressing, and intonation. Once the
agent becomes comfortable in speaking the language and
improves their listening and grammar skills, their confidence
will easily follow. When the agent is able to communicate
well, they will eventually be able to apply constructive
techniques to use in selling and servicing
customer.
